FAQ's

  1. Is USDieselParts.com a real business, or do you just operate a website?
  2. How do the online Gift Certificates work?
  3. How do I return items purchased with a gift certificate?
  4. I was told that my parts are on backorder. Why?

Q: Is USDieselParts.com a real business, or do you just operate a website?

USDieselParts.com is an online extension of Gomer’s Diesel, which is a real “brick and mortar” facility that began business in 1938 and is still going strong in Missoula, MT. We have a 20,000 square foot facility with a customer showroom, parts department, fuel injection and turbocharger rebuild shop, a vehicle repair shop with 7 bays, 3 vehicle lifts and a Mustang MD-1100 dyno. We have a full staff of dedicated and knowledgeable folks that can help you with any diesel related questions you have and find the parts you need quickly.

Q: How do the online Gift Certificates work?

Some products on our website include a free Gift Certificate that is good towards your next online purchase at USDieselParts.com. When you purchase an item that includes a free Gift Certificate, you will be sent a unique code that you can use during your next online purchase to redeem your Gift Certificate. This unique code is only redeemable by the purchaser of the original product.

Q: How do I return items purchased with a gift certificate?

Items that were purchased with a gift certificate cannot be returned for cash refunds. If you purchase a product with a gift certificate and wish to return it, then you will be issued a new gift certificate in the amount of the original purchase of the item. Restocking fees will be deducted from the new gift certificate.

Q: I was told that my parts are on backorder. Why?

Occasionally the manufacturers we order our parts from can run into production problems that may prevent us from keeping those items on our shelf at all times. If you order an item that we don't have in stock, then we'll contact you to let you know that your order has been placed on backorder. This means that we intend to fill your order as soon as your item(s) are available.