Core Returns

  1. Core Return Policy
  2. What is a core?
  3. Core Acceptability
  4. When will I receive my refund?

Q: Core Return Policy

Core returns must be sent & received within 45 days after your new part arrives to you. If we have not received your core after 45 days, or been contacted with information on when the core will arrive, the order will be marked as "No Core Returned" and the core charge will no longer be refundable.

If a core return has gone over the 45 day return limit, the cash value of that non-return is then used to purchase another core to keep the remanufacturing process going. This ensures a rebuilt product will be available for the next customer.

Q: What is a core?

A "Core" is simply your old part or part's. When a product is sold as rebuilt or remanufactured, you have to send in your old part so it can be rebuilt to sell to the next customer. This is VERY important because many products are no longer in production so the only way to get them is to rebuild old parts back to new or better quality.

Q: Core Acceptability

In order for a core to be accepted for a refund it MUST meet the following criteria:

  • Cores must NOT be damaged and must in a rebuildable condition - If a part is cracked, siezed, been on fire (or appears to have been) it will NOT be accepted.
  • Cores must be Like-For-Like. You cannot send in a part from a differnt model, make, or year. Example: you cannot send in a Chevy 350 Transmission core if you bought a Dodge NV4500 Transmission.
  • Cores must be returned within the 45 day return window - No acceptions will be made unless you contact us before then to extend the return time.

Q: When will I receive my refund?

Refunds are quick! A refund will be made through the purchasers’ payment method typically on the same day it is received. From there is depends upon the purchasers’ bank or account on how fast the refund shows up as available. Accounts such as PayPal are almost instant while some bank accounts can take up to 3 to 10 days to process.