Randy Reyes may have started his business a decade ago but has built it on the foundation of unsurpassed customer service. That still hasn't changed and never will. They are parts heavy in their builds and have some of the most experienced builders in the industry, but that doesn't exempt them from failures. Putting out 50+ units a month, they have a very low comeback rate. But things happen out of their control sometimes — it's how they handle the failures that separate them from the average shop. When people decide to trust them with their trucks and money; it's a huge deal for them and not something they take lightly!
"We had a customer that lives in Phoenix lose a transmission on a new rebuild, that's not something that happens to us very often. But it does happen. I get that everyone is terrified to talk about such things, but I tell it how it is — I believe in being real, I have nothing to hide. So last night about 10pm, I drove through the night on a 12 hour drive to get the customer taken care of. If you can't stand with your customers how can you expect them to stand with you?"
~Randy Reyes (June 2018)