Core: A Core is simply your old part or part's. When a product is sold as rebuilt or remanufactured, you have to send in your old part so it can be rebuilt to sell to the next customer. This is VERY important because many parts are no longer in production. The only way to get them now is to rebuild an old part back to new or better quality. Some parts have become so rare that the only way to get a working one is to send in that part to have it rebuilt and then sent back to you. This means if you don't have a part for a core you may not be able to get a replacement at all. Common automotive parts you will see asking for old parts as "Core's" are batteries, power-steering pumps, injectors, fuel pumps, engines, transmissions, etc...
Core Charge: The Core Charge is a dollar amount the manufacturer has valued your old part is worth to them if you were to NOT send back a part to be rebuilt. This charge depends upon the cost of the item and also the rarity of cores to rebuild. If a part is hard to find the core charge can end up being more than cost of the part itself. The manufacturer wants to make sure it's worth it to you to send in a core for refund but also worth it to them if you decide NOT to send one. If you don't send in a core, you don't get a core refund.
Core Refund: A Core Refund is the money you get back once you send in your core! Please see "Core Acceptability" to help ensure get a full refund.
In order for a core to be accepted for a refund it MUST meet the following criteria:
Accepted Cores that are in good shape will almost always receive a full refund for the core charge. A Core will be considered in good shape if it is rebuildable. This just means that even if it doesn't function correctly or is worn out, the manufacturer can still fix it.
A part with a core charge has the option to either pay the core charge amount or "Send Core in first, pay no core charge: $0.00".
This option is there if you intend to send in your old parts before the new/remanufactured parts are shipped.
We CANNOT ship your new part until your core is received and accepted or a core charge is paid!
If you order a part while selecting to pay no core charge, and then select expedited shipping (overnight, 2nd or 3rd day), your part will not ship until your core is received and accepted and will then ship at your chosen shipping speed.
Small part cores should be returned directly to the address below. If you have an engine or transmission core, please call us on our toll free # 1(800)823-4444 to verify the return location.
Core returns must be sent & received within 45 days after your new part arrives to you. If we have not received your core after 45 days, or been contacted with information on when the core will arrive, the order will be marked as "No Core Returned" and the core charge will no longer be refundable.
If a core return has gone over the 45 day return limit, the cash value of that non-return is then used to purchase another core to keep the remanufacturing process going. This ensures a rebuilt product will be available for the next customer.
Refunds are quick! A refund will be made through the purchasers’ payment method typically on the same day it is received. From there is depends upon the purchasers’ bank or account on how fast the refund shows up as available. Accounts such as PayPal are almost instant while some bank accounts can take up to 3 to 10 days to process.